At Rabjah Enterprises, we want you to feel confident in your gear. If something isn't right, we're here to make it easy to return or exchange your order.
Return Window
You may request a return or exchange within 7 days of delivery. After this period, we're unable to accept returns unless the item is defective.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Unused, unworn, and in the same condition you received it
- In its original packaging with all tags attached
- Free of stains, odors, or signs of wear
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
- Gloves and veils that have been used
- Items marked as final sale or clearance
- Custom or made-to-order suits
How to Start a Return
- Contact our support team with your order number and reason for return.
- We'll review your request and provide return instructions along with a return address.
- Pack the item securely in its original packaging and ship it back to us.
- Once received and inspected, we'll notify you of the approval status.
Refunds
Approved refunds are processed to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable, and return shipping is the customer's responsibility unless the item was defective or incorrect.
Exchanges
Need a different size or style? We're happy to arrange an exchange, subject to stock availability. Simply follow the same return process and let us know what you'd like instead.
Damaged, Defective, or Incorrect Items
If your suit or gear arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with photos of the item and packaging. We'll cover the cost of return shipping and send a replacement or full refund.
Late or Missing Refunds
If you haven't received your refund within the expected timeframe, please check with your bank or payment provider first, as processing times can vary. If it still hasn't appeared, contact our support team and we'll look into it.
Need Help?
Our team is happy to assist with any return or exchange questions. Reach out through our Contact Us page or call our hotline.
Rabjah Enterprises – Professional beekeeping protection and equipment, backed by a hassle-free returns policy.